Answers to everything about our products
Still need help?, Contact us at Support@urbandrones.com or call 954-213-4977
CPS Drone Insurance
Full parts and labor on all internal hardware failure for recreational drones.
Finance and payment
Yes, Urban Drones has a partnership with ShopPay and Affirm. To see the different finance plans available, add the product to the shopping cart, click on check out and select the financing option (also known as Affirm, ShopPay or Pay Over Time). Once you fill out the application, you can see your payment term within minutes. If you still have questions, send an email to Support@UrbanDrones.com or call 954-213-4977
Fisherman Max
The remote controller and the aircraft are paired at the factory before shipping. There is no need to pair them for your first use. If the aircraft and the remote controller are not able to connect, please try the following steps to pair the aircraft and the remote controller:
- Power on the remote controller while keeping the aircraft off.
- Press and hold the function button (Fn) and the power button for 3 seconds. The remote controller will start to beep.
- Power on the aircraft. 35 Copyright © 2023 SwellPro All Rights Reserved Ensure to power on the aircraft while the remote controller is beeping (within 15 seconds).
- The remote controller and the aircraft would pair automatically.
Repair
Yes, it might be possible to repair your drone, but every case is different. Kindly call us to discuss the details of the issue 954-213-4977.
Returns
Yes, we accept returns. You MUST obtain a Return Merchandise Authorization (RMA) before returning your order, or it may result in delays or refusal.
If you are not entirely satisfied with your purchase, we're here to help.
Before you can return an item, customers must obtain a Return Merchandise Authorization (RMA) number before shipping merchandise back to us. To request a Return Merchandise Authorization send an email to Support@UrbanDrones.com.
In your email, you must include the following:
- Order number
- Which item you are returning (if the order included multiple items)
- Reason for the return
Ship to the following address:
Urban Drones
12237 NW 35 St. Coral Springs, FL 33065
- You have 15 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
- Unopened boxes can be returned with no questions asked within our 10 day policy (from delivery date). Shipping fee will be deducted from the refund and a 15% restocking fee will apply.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
Yes, you can contact us and we will change the order so that we can ship it to the correct address. This will most likely have to be done in a new order and cancelation of the old order. Just contact us and we'll help you by calling 954-213-4977 or email Support@UrbanDrones.com
You'll receive an email with the tracking number once the order is shipped. If your order is misplaced during shipping, send an email to support@urbandrones.com with your order number.
When products are in stock, they will show the add to cart button. Most orders ship within 24 to 48 hours. Orders placed on Friday after 4 p.m. eastern time, are shipped on Mondays. There are rare products that take a little longer to ship because they ship from different locations, in those cases, you will receive an email with shipping information.
Splash Drone 4
No. The Splash Drone 4 battery only works with the Splash Drone 4. If you want to see other batteries, head over to the battery categories here https://www.urbandrones.com/collections/batteries
It could be several issues. The battery is not fully charged, the battery is not pushed in all the way (most common), the start or power-on procedures were not followed correctly. Kindly refer to the Splash Drone 4 manual here https://cdn.shopify.com/
Swellpro FD1 Fishing Drone
Yes, the FD1 has GPS guidance.
Thor850 Heavy Lift Drone
No, the Thor850 drone does not have a transponder, but you can purchase a transponder here and attach it to the drone.
The Thor850 Heavy Lift Fishing Drone can carry up to 6kg. (13.2 pounds)
Uncategorized
Yes, currently the Swellpro FD2 Max can carry 7.7 pounds on GPS mode.
Also the Shark X can carry 7.5 pounds
Yes, we carry a wide selection of repart parts for all the drones we carry. The best way to find it is to use the search bar on top and type the product name in single words. For example, if you're looking for a part for the Chasing M2 Pro, search for M2, and all parts we have available will come up on the search.
It depends on the drone but the Swellpro Splash Drone 4, FD1 and FD2 remote controls have internal batteries that require charging. Refer to the battery status on the remote control screen.
Warranty
Yes, you can purchase additional warranty here: https://www.urbandrones.
What's Included?
Yes, bundles come with a one year Consumer Priority Service (CPS) accidental protection.
The FD1 bundle includes the following:
- FD1 Drone with Bait Release
- Camera PL1-S
- 2 Extra Batteries
- 1 Pair Extra Props
- Hard Case
- 1 Year Accidental Insurance
- Goggles
Here's what's included in the FD1 Fisherman Bundle:
FD1 Fishing Drone FPV Version
Video Goggles
PL2-F Bait Release with Camera
3 pairs of propellers
3 flight batteries
Remote Control
Carrying Case
Battery Charger
Small cable accessories
CPS Drone Accidental Insurance
Every drone on our website has a "What's in the Box" list, at the top or bottom of the product description. Bundles also have images that show everything that is included. A lof of the pictures don't show the carrying case and small accessories that are included. You can always refer to the product description to see what's in the box.